If you are not happy with your purchase for any reason, we will gladly accept your return within 7 days of receipt of your order.

START YOUR RETURN

• Notify to our customer care on email customercare@jumairah.com.sa or WhatsApp to request a return, free of charge for one return per order.
• Provide all information to the customer care representative related to the order in order to process your return.
• Our customer care representative will schedule the pickup of your parcel from the delivered address.

Please note that,

All products must be returned to us unused and with all Kipling tags, if any, still attached and in the same condition as received, in their original box and packaging, along with the original invoice within 7 days of receipt of your order. We will not accept any returns if the original packaging has been opened or tampered with.

Returns that are damaged or soiled may not be accepted and may be returned to you.

• Once we have received and inspected the returned product(s) and approved the return by email to you we will process your refund. Please note that refunds can take up to ten to fifteen (10-15) business days to reflect on your account due to varying processing times between payment providers.

Received wrong / damaged items?

Please contact our Customer Service for assistance.

Please note that,

Items that are damaged as a result of normal wear and tear are not considered to be damaged or defective. Where possible, we will offer to repair defective items. For any questions please contact support at customercare@jumairah.com.sa or WhatsApp